VIA Rail App Reviews

Although I am a Via Preference member... I must book via a corporate system. Consequently, the problem I have is; it doesnt use the booking reference.

Great interface! Excellent features! But... Often doesnt open which makes it almost completely useless.

Its very complete app with many functions and features. I love it.

Didn’t work at all at start and even posted a 1-star review.I wasn’t able to log with my Privilege member account. Always add «  An error occur » message! Was frustrating ! But after talking with some Via Support, we came to conclusion that my profile was not full complete and after that…. everything is working very well. Amazing to finally have my ticket in passbook!!! Especially im doing a full trip across the country :) Thanks to Via support :)

I logged into my via account through the app but it doesnt sync any current e tickets, doesnt even have an option to load current e tickets or trips purchased before u download the App. Basically its useless - bc even when u book a new trip through the app , it just loads the mobile version of vias website - ive yet to find a benefit to having this app- just book online via your phones web browser and save scan code to your photos - bc this app does not work with passbook- hopefully the gov didnt waste a ton of tax dollars on this apps development - terrible

The app worked the first time I tried to use it but now it simply hangs (continuously displays the loading icon) at the opening splash page.

Looks good, but too buggy to use. Tried to book a trip today to take advantage of the double preference points promotion. Sadly, the app ignores every attempt to enter a discount code. A call to VIA was worse than useless in solving the problem. Finally gave up and booked on the web; no double points but the tickets were $60 cheaper.

Works as youd expect. Being able to add your boarding pass to wallet(passbook) is a feature Ive been waiting for, for a long time. Having the menu in the app is s nice feature too.

There is a important bug that has misled me a per the time of departure of my train. The notice appearing on the lock screen did not state the right time of departure. In fact, the time was 1 hour later than the real time of departure.

Unable to add trips not purchased in app.

Concept is good. Execution not so much. Buggy. Doesnt connect to server or fails to download information. Needs more work to be a real time app.

Functionally, it does what one would expect a company that writes an app to support its business would do… when it works. Apparently VIA does not properly support this app; perhaps not keeping up with OS updates or just outright crappy IT infrastructure. The app rarely is able to connect to the VIA server; which impacts ability to get schedule updates and upload boarding passes. Makes me wonder if VIA pays attention to its cyber security.

I will delete it. I would even pay to have a good app to manage my train travel. very frustrating. Do the writers ever try to use their program?

Wont list upcoming trips, almost impossible to actually log in. Cant buy tickets. Totally useless. Glitches constantly. No idea how anyone else is getting any functionality out of this app.

Years ago I had a Via Rail profile and preference # - later I could not use the number to login to their system and "forgot your password would not help. Now I am trying the app. Same issue - it says my username is already in their system so no new profile and when I try to use "forgot my password" the system presents an ERROR page. I like the train for short jaunts but really their systems are or of date and out of touch with the modern world!

This app only seems to work if you buy the ticket through it. If you buy a ticket in the website without an account there is no way add a boarding pass to either the or the apple wallet. The feature that matters is apple wallet support - that is what makes boarding a train easier. PLEASE ADD BETTER APPLE WALLET/PASSBOOK SUPPORT

Too often now I get message in app that says "error has occurred". And then I cant search to book or anything.

the only issue is if you have two trains booked... only the first one is shown ... you cannot cancel the 2nd one.

The recent update does not allow me to log in! This is huge issue for me cause I book all my trips through this app. Please fix this issue!

I regularly get "could not connect to server"